As of October 1st, 2017. All orders over $100 will now require a Signature Confirmation on delivery. We are a small business and we cannot afford to lose product in the mail.
What is our return policy?
We guarantee your satisfaction. We provide all our customers with a refund, return and/or exchange policy on everything we sell. This right is limited to seven (7) days from the date on which the customer receives their items. The Customer Service Department will give you instructions on how to return your items.
Shipping and handling charges are non-refundable. For returns, you must carefully package the product and you are responsible for the cost of return shipping. Macian Enterprises reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.
We want our customers to be pleased with their purchases. If for any reason you have a problem, please feel free to call our offices and discuss it with us. We will always do our best to accommodate you. We may charge a 5% restocking fee on all credit card orders returned. Macian Enterprises reserves the right to charge a restocking fee of $50 or 10% of the total order price (whichever is greater) on all refunded orders. We may charge a $50 processing fee on all exchanges. If an refund is requested, we reserve the right to find an acceptable replacement or refund your money if an acceptable replacement is not available. Refunds, at our discretion, may be issued via Macian Enterprises for a store credit redeemable for future purchases in lieu of a cash refund.
On returning bullion related items, the customer may (at Macian Enterprises discretion) be required to pay for any market loss on their returns. Any market gain on refunds shall remain the property of Macian Enterprises.
Pricing or Typographical Errors - We work hard to provide accurate product and pricing information. However, pricing or typographical errors may occur. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Macian Enterprises shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. If an item is incorrectly priced, we will either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.
Additional Terms - Additional terms relating to certain products (such as prices, methods of payment, our policies with respect to returns, refunds, and cancellations and/or exchanges) may be posted on the site on the pages describing the products.
How is my order shipped?
All orders are shipped Registered/Insured U.S. Mail, & UPS. Each package is fully insured and may require a signature upon delivery. Packages can take on average 1-10 business days for delivery. The tracking number will be provided via email to you upon date of shipment.
Is my package insured while in transit?
Macian Enterprises fully insures all of its shipments. Should anything happen while your package is in transit to you it will be covered by our insurance policy. However, we will not accept responsibility if you have left instructions with any carriers or delivery service to leave parcels un-attended for you without the need for a signature. Or, you have given them instructions to leave your package with someone else such as a building manager, neighbor, drop-off location such as Mail Boxes etc., The UPS Store, etc.. Additionally, we will not assume responsibility for packages that are signed for by apartment/complex building management.
When we ship to you, if metals are lost or damaged in transit, it is our responsibility to pursue any claim with the insurance company. If we determine the package is lost or damaged, we file a claim. We reserve the right to re-ship your items or refund your money at our discretion.